Shipping Policy
At Aurata Hair Collection, we ensure every order is handled with care and delivered in a timely manner. Our goal is to provide a seamless experience from checkout to delivery.
Order Processing
- All orders are processed within 3-5 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking details once your order has shipped.
- Please ensure your shipping address is correct at checkout. Aurata Hair is not responsible for delays or losses due to incorrect addresses.
Domestic Shipping (United States)
- Standard Shipping: 7-10 business days
- Shipping rates are calculated at checkout based on your order total and destination.
International Shipping
- International orders are shipped via reliable carriers such as DHL or FedEx.
- Delivery typically takes 7–14 business days, depending on the destination and customs clearance.
- Customers are responsible for any customs duties, import taxes, or fees charged by their country.
- Delays may occur due to international customs processing, which is beyond our control.
Order Tracking
- Once your order ships, you will receive a tracking number by email.
- Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
- Aurata Hair Collection is not responsible for delays caused by shipping carriers, weather conditions, or customs.
- If your package is marked as “delivered” but you have not received it, please contact the carrier directly.
- We will assist when possible, but claims for lost or stolen packages must be filed with the shipping carrier.
Pre-Orders & Backorders
- If an item is marked as pre-order or backorder, the estimated shipping timeframe will be noted on the product page.
- Orders containing pre-order items will ship once all items are available, unless otherwise arranged.
Final Note
Our mission is to ensure you receive your luxury hair extensions quickly, safely, and beautifully packaged. For questions about shipping, please contact auratahair@gmail.com.